Mobile Devices 

Have sessions on your iPad or other mobile device!

For the best possible video experience, make sure the device is connected to Wi-Fi, and that you have a strong internet connection.

In order to use your iPhone or Android device for your scheduled video session, you will need to first download the VidyoMobile app. For iPhone download here, and for Android download here. Once you have downloaded the app, go to www.mytelemedico.com , login using your account credentials, and Check into the scheduled session.  Start the session as normal by clicking the “Start Session” button. It should then direct you to the VidyoMobile app where you will be guided to view the license agreement, and “Accept” its terms. Once you have accepted these terms, you will be sent to the video conference automatically in the VidyoMobile app.

Troubleshooting Mobile Video Conferencing:

1. Make sure you are using IOS or Android devices and operating system versions that are compatible with the software (See below for comprehensive list).
2. Make sure that the VidyoMobile app is properly installed on your IOS or Android device. If you still see the popup alert to download the plug-in after starting the session, it has not been successfully installed.
3. Make sure you have a strong WiFi internet connection.
4. Refresh the browser page you have TeleMedico open on your mobile device, and restart the session. If that does not work, restart your browser, log back in, and start the session again.
5. If your Android device has another browser, try starting the session using the other browser.
6. If you are still experiencing problems, we encourage you to contact our support team at support@mytelemedico.com or 888-958-2885.

 

VidyoMobile for IOS

 

Device	Version
iPhone	6+, 6, 5S, 5C, 4S, 4
iPod Touch	5th and 4th generation
iPad	4th, 3rd, 2nd, iPad Mini, iPad Air

 

VidyoMobile for Android

Status	Manufacturer	Model	Android Version	Carrier
Supported	Acer	Iconia	3.2	WiFi only
Recommended	Amazon	Kindle Fire HD 7.0	7.2.1 (Kindle version)	WiFi only
Recommended	Amazon	Kindle Fire HD 8.9	8.1.3 (Kindle version)	WiFi only
Recommended	Asus	Transformer Prime	4.1.1	WiFi only
Recommended	Google	Galaxy Nexus	4.2.2	Global GSM
Supported	Google	Galaxy Nexus S	4.1.2	Global GSM
Recommended	Google	Nexus 4	4.3	GSM
Recommended	Google	Nexus 7	4.3	WiFi only
Recommended	Google	Nexus 7 (2013)	4.3	WiFi only
Recommended	Google	Nexus 10	4.3	WiFi only
Recommended	HP	Slate 7	4.1.2	WiFi only
Recommended	HTC	Droid DNA	4.1.1	Verizon
Supported	HTC	Evo 3D	4.0.3	Sprint
Recommended	HTC	One	4.1.2	AT&T
Supported	HTC	One X	4.1.1	AT&T
Recommended	HTC	Rezound	4.0.3	Sprint
Supported	HTC	Thunderbolt	4.0.3	Verizon
Recommended	Huawei	Ascend Mate	4.1.2	Global GSM
Recommended	LG	Intuition	4.0.4	Verizon
Supported	LG	Nitro HG	4.0.4	AT&T
Supported	LG	Optimus G Pro	4.1.2	AT&T
Recommended	Motorola	Atrix 2	2.3.5	AT&T
Supported	Motorola	RAZR	4.1.2	Verizon
Recommended	Motorola	RAZR MAXX HD	4.1.2	Verizon
Recommended	Motorola	Xoom	4.1.2	WiFi, Verizon
Supported	Samsung	Droid Charge 4G	2.3.6	Verizon
Recommended	Samsung	Galaxy Note 2	4.1.2	Global GSM
Recommended	Samsung	Galaxy S II Skyrocket	4.0.4	AT&T
Recommended	Samsung	Galaxy SIII	4.1.2	AT&T, Global GSM, Verizon, Sprint
Recommended	Samsung	Galaxy S4	4.2.2	AT&T
Recommended	Samsung	Galaxy Tab 10.1	4.0.4	Verizon
Recommended	Samsung	Galaxy Tab 2 10.1	4.1.2	WiFi only
Recommended	Samsung	Note 8	4.1.2	WiFi only
Recommended	Sony	Xperia S	4.0.3	Global GSM
Recommended	Sony	Xperia Z	4.2.2	Global GSM

*Other Android devices not yet certified by VidyoMobile may work with VidyoMobile provided that they meet the following minimum requirements:

• 1GHz single core ARMv7 processor
• 512 RAM
• OS version 2.2 and above
• Speakers
• Wireless connectivity
• Screen resolution of 480×800 pixels
• Optional: camera, microphone